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Why did my transaction fail?
Why did my transaction fail?
Updated over a week ago

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:

  • Insufficient funds - there are insufficient funds in the sending bank or credit union account to complete the transaction

  • Frozen account - a bank or credit union account has been frozen

  • Other reasons - a bank or credit union rejects the transaction for some other reason

If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.

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